Alabaster Flakes Round/Oval Chandelier
Alabaster Flakes Round/Oval Chandelier
Product Details:
Dimensions：
- 59"L cord will be provided, please contact us if you need more.
- Note: If different sizes, finishes, or extra cord length are needed, please contact us.
- Material: Metal & Alabaster
- Finish: Brass / Alabaster
- Light Source Color: Warm Light 3000K
- Light Source: LED Dimmable
- Voltage: 110V-220V available
- Certification: UL/CE/SAA
- Application: Living Room, Dining Room, Bedroom, Hotel Hallway, Foyer Entryway
- Warranty: 2 Years
- Shipping Time: 7 - 15 working days.
- FREE SHIPPING & TAXES On All orders.
- Free of charge all bulbs.
- Size, Color, Material, Style, Number of Lights, Lampholder Model, Cord/Rod/Chain Length, can be specified according to the requirements of customization. Please contact us
SHIPPING POLICY
How much for Shipping?
We are offering free shipping on all orders within the United States
Delivery Time
All the orders will be ready to ship in 3~5 business day, you will receive an order confirmation notification after the order is placed.
After the package is shipped out, it takes around 7~9 business day for the package to arrive.
Shipping Rates and Estimates
(items which diameter less than 127 cm or 50inches)
Shipping Country
Estimated delivery time
Price
USA
7 to 9 business days
Free Shipping
Ocean Shipping For Large Products, (items which diameter larger than 100cm or 39 inches)
Ocean Shipping time:35-45 natural day
After the order is shipped, you will receive a notification from our shop with the tracking number and the tracking link.
Usually, packages will be sent by UPS/DHL/Fedex, it will take around 7~9 business day to arrive, if you are not able to locate the package, please contact us at info@olivialamps.com with your order number, we will investigate for you.
Please do not put P.O. boxes as the delivery address
Detail delivery address will be needed for delivery, instead of providing the P.O. boxes, please provide the detail delivery address to make sure packages can be successfully dispatched, most of the carriers have limitations on delivery to P.O. boxes.
Refunds, returns, and exchanges
Olivia Lamps is offering a 30 days return policy, if the item is unused and in original condition.
After the order is delivered, please make sure to inspect the goods within 30 days.
Note: if there is any damages of the boxes or the products, please take the pictures and contact us immediately at info@olivialamps.com.
Cancellation Policy
For the products, you can cancel your order for free within 24 hours after placing it. If you cancel after 24 hours, a 20% cancellation fee and material costs will apply. If the product is already in production, or If the order is ready for shipment and you wish to cancel,you will need to pay for all material costs; please contact the customer service for specific amounts.
If you force a cancellation after shipping, a 50% fee will be charged. You can initiate the return process after receiving the fixtures.
Additionally, please note that all large fixtures in the store are non-returnable and non-exchangeable.
If you have any further questions, please don't hesitate to contact us at info@olivialamps.com
Return and Refund Policy
Olivia Lamps offers a 30 days return policy, which means you will be able to return the package within 30 days after you receive the package, if it is unused and in original condition.
Notes: if packages are with wooden case outside, please don't destroy or throw away the wooden case.
Do i need to pay for the return?
If the packages is with defects or damaged, or a faulty products, there is no return cost, you will receive a full return.
If the return is just because of change of mind, size/designs/finishes not suitable, or other personal reasons, customers will need to pay for the return freight cost.
To return a products, please following the steps below:
1. Submit the return request to info@olivialamps.com with the order number and description for the issues.
2. Our customer service team will respond your request and send return instruction and return address with 2 business day.
3. Make sure the item is unused and in original condition, and all the accessories are inside the package, and then ship them to the address provided.
4. Providing us the tracking number for the returned package.
5. Our warehouse will inspect the package to evaluate the condition for the item, after it is approved, we will initiate the refund.
Refund Policy
How long it takes for me to receive the refund?
Usually, it takes around 7~10 business day for the refund to hit the card from which the payment is made.
Damages
If there is any damages for the item, please send us pictures with the order number at info@olivialamps.com we will arrange free replacement to be sent by express, and update the tracking number.
If you are an architect, designer or developer, take advantage of a trade program that gives you an unparalleled opportunity to purchase Olivia Lamps products at discounted prices.
Olivia Lamps is pleased to offer more affordable discounts and better service to our trade partners.
Our trade partner program is open to interior designers, interior decorators, architects as well as real estate agents, developers and other professionals.
Feel free to join us!
Please contact us for more information.
WHAT YOU NEED TO DO?
- Make a note in your email: Business/ designer name via trade account Example: XXX's trade account set up
- Provide shopping list(colors, sizes, special requirements, etc.)
WHAT WE PROVIDE?
- Exclusive discount code based on the amount of your shopping list
- Prepare your list of shipments for you in advance
- Exempt custom charge. Free samples and free swatches for customized color
- 30 days for return and exchange extended to 60 days for free return and exchange
- The regular two-year warranty is extended to five years
- Design drawings provided free of charge
- Free accessories for extension rod extension chain
- Exclusive VIP customer service representative
Introduce
We offer custom service, you can contact us by email (info@olivialamps.com) and tell us your customization requirements. Our designers will try their best to help you realize your ideas. Let everyone can design their favorite lights. And we will make them from our factory and ship them to you by air, no middleman, affordable price.
Customization
1. If you want to custom some special size or color when choose the lights on our website, Please provide us with the following information:
The product link or model number of the product.
The information of the color and size or other you need to customize.
If can, please send us your actual application scenario (for we can give the most suitable design solution to you)
2. Other websites or physical stores' lamps and lanterns. Please provide us with the following information:
The picture or design drawing you have.
Specify base size, material, color, bulb type or others.
If there are any questions, please feel free to contact us：
Email: info@olivialamps.com
Phone：(205) 578-8976
FAQ
Questions About Orders
When you complete your order, we will send you an order confirmation email or order SMS confirmation message to your cell phone. After your order has been successfully processed and shipped, we will update you with your logistics tracking number via email or SMS. We will also update you with the logistics dispatch notification in email and SMS when your goods are about to be delivered.
If I Receive A Broken Product, What Should I Do?
First of all, you don’t need to worry about this problem because most of our products are packed in wooden boxes. Inside the wooden box, we also put cardboard boxes and so on, so our products generally do not appear broken phenomenon. Secondly, there have been many buyers who have placed orders with us and they are satisfied with the products they received, so you don’t have to worry too much. Finally, if there is a problem, we will also give you a timely solution.
Is It Possible To Customize The Size, Color And Specification Of This Product?
Of course you can, we can make the lamps to your satisfaction according to your needs.
We will send you the design drawing and give you confirmation, we will start the production after your confirmation, and we will send you the effect picture after the production is finished, and finally we will send it to you by express.
In stock products, 3-5 days processing time
non-stock products: 7-10 business days;
What Do We Do About Shipping?
The product package size is less than 40 inches, we use express delivery such as DHL, FEDEX, UPS, etc.; the transportation time is generally 7-14 days;
If the package size of the product is larger than 40 inches, we use ocean shipping; the last delivery is by truck or express shipping; the shipping time is usually 4-6 weeks;
In stock products, 3-5 days processing time
non-stock products: 7-10 business days;
Can I Return The Product If I Am Not Satisfied With It?
We are able to return and exchange the products within 30 days.
If there is no problem with the quality, you can just ship the product to us (shipping costs out of your own pocket) and we will deduct our shipping costs; the actual amount of the lamps will be returned immediately;
If there is a problem with the quality, we return it free of charge;
we deal with these issues by providing actual evidence, such as photos, videos, etc.; and by describing the product clearly in writing;
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