Olivia Lamps provide a 2 year quality warranty to all our products listed on the website(bulbs are not included).
Within 2 years, if there is any quality issues for the installed products, please send pictures and videos with your order number and the description of the issues to email@example.com, our engineer will reply you within 12 hours. (Notes: Installation must be done by professional electrician, any issues caused by improper installation can not be applied with this warranty policy).
If the issue is caused by the accessories that does not work, free replacement will be sent by express. For other issues such as circuit issues or any other complicate reasons, our engineer will help to figure out the problem, and help to figure out where the problem is, solve the problems with 1~2 business days.
Note: Damages caused by improper use, man-made damages or natural disasters are all not covered by our warranty policy.
After 3 years, the replacement is still free, you just need to pay the freight cost to send the replacement, and we will still providing technical support to help you to solve issues you are having.
For any issues, please feel free to contact us at: firstname.lastname@example.org .