Gianna Round Chandelier 15/36 Light
Orders for oversized items (packages over 39 inches) will be shipped via ocean freight with an approximate transit time of 4-6 weeks. See the Shipping Policy for more information.
If you have an oversized item and would like to use express shipping, contact our customer service before purchase; additional charges will apply depending on the size of the fixture!
Gianna Round Chandelier 15/36 Light
- STORY
- Capture the beauty of falling stars casting a stunning glow in your home with our Gianna Collection. Featuring thin, adjustable PVC cables that are customizable to your space, each drop juxtaposes industrial materials with exquisite natural selenite stone shades. When illuminated, the drops appear to be floating in midair—creating a unique and elevated statement in any room.
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DIMENSIONS
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15Light : 21" Width x 21" Depth x 10" Height x 21" Diameter
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WIDTH 21" DEPTH 21" HEIGHT 10" DIAMETER 21" WEIGHT 82 LBS - 36Light :33" Width x 33" Depth x 10" Height x 33" Diameter
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WIDTH 33" DEPTH 33" HEIGHT 10" DIAMETER 33" WEIGHT 200 LBS NUMBER OF SOCKETS 36 MAXIMUM HANGING DISTANCE 127" CANOPY DEPTH 33" CANOPY WIDTH 33"
- DETAILS
- Made from PVC cables featuring a silver finish with a clear protective lacquer and complemented by pendant shades crafted from natural selenite stone.
- Due to the natural materials used, each piece will vary in color and pattern.
- 15-light chandelier uses 15 10-watt max G4 bulbs (included).
- 36-light chandelier uses 36 10-watt max G4 bulbs (included).
- Individual cable lengths can be adjusted to customize the chandelier for your space.
- Adjustable drop length ranges from 10"- 127".
- Can be mounted on a vaulted ceiling.
- Silver PVC cord measures 120” long.
- Each individual shade measures 4" diameter x 7" high.
- 15-light chandelier ceiling canopy measures 21" diameter x 2" high and weighs 82 lbs.
- 36-light chandelier ceiling canopy measures 33" diameter x 2.5" high and weighs 200 lbs.
- Hardwired; professional installation required.
- Mounting hardware included.
- Chandeliers weighing more than 50 lbs. cannot be mounted alone to a standard outlet box and require additional bracing above the ceiling where they are to be installed.
- Safety tested for use indoors and in dry locations that are not directly exposed to excessive moisture and water.
- CARE
- Gently wipe clean with a soft, dry cloth.
- Do not use polishes or cleaners, as they could damage the finish.
Orders for oversized items (packages over 39 inches) will be shipped via ocean freight with an approximate transit time of 4-6 weeks. See the Shipping Policy for more information.
If you have an oversized item and would like to use express shipping, contact our customer service before purchase; additional charges will apply depending on the size of the fixture!
Return and Refund Policy
Olivia Lamps offers a 30 days return policy, which means you will be able to return the package within 30 days after you receive the package, if it is unused and in original condition.
Notes: if packages are with wooden case outside, please don't destroy or throw away the wooden case.
- Refunds within 24 hours: You can receive a full refund at no cost if you cancel your order within 24 hours of placing it.
- Refunds after 24 hours: If you request a refund after 24 hours, a handling fee and transaction fees will apply.
- Order Confirmation: We will confirm the shipping details with you before dispatching the product.
- Post-shipment Refunds: If the product has already been shipped, you must wait until you receive the product to initiate the return and refund process.
Do i need to pay for the return?
If the packages is with defects or damaged, or a faulty products, there is no return cost, you will receive a full return.
If the return is just because of change of mind, size/designs/finishes not suitable, or other personal reasons, customers will need to pay for return shipping cost and shipping cost the first time we sent to customers .
To return a products, please following the steps below:
1. Submit the return request to info@olivialamps.com with the order number and description for the issues.
2. Our customer service team will respond your request and send return instruction and return address with 2 business day.
3. Make sure the item is unused and in original condition, and all the accessories are inside the package, and then ship them to the address provided.
4. Providing us the tracking number for the returned package.
5. Our warehouse will inspect the package to evaluate the condition for the item, after it is approved, we will initiate the refund.
Cancellation Policy
For the products, you can cancel your order for free within 24 hours after placing it. If you cancel after 24 hours, a 20% cancellation fee and material costs will apply. If the product is already in production, or If the order is ready for shipment and you wish to cancel,you will need to pay for all material costs; please contact the customer service for specific amounts.
If you force a cancellation after shipping, a 50% fee will be charged. You can initiate the return process after receiving the fixtures.
Additionally, please note that all large fixtures in the store are non-returnable and non-exchangeable.
If you have any further questions, please don't hesitate to contact us at info@olivialamps.com
Refund Policy
How long it takes for me to receive the refund?
Usually, it takes around 7~10 business day for the refund to hit the card from which the payment is made.
Damages
If there is any damages for the item, please send us pictures with the order number at info@olivialamps.com we will arrange free replacement to be sent by express, and update the tracking number.
For any questions, please contact us at info@olivialamps.com
If you are an architect, designer or developer, take advantage of a trade program that gives you an unparalleled opportunity to purchase Olivia Lamps products at discounted prices.
Olivia Lamps is pleased to offer more affordable discounts and better service to our trade partners.
Our trade partner program is open to interior designers, interior decorators, architects as well as real estate agents, developers and other professionals.
Feel free to join us!
Please contact us for more information.
WHAT YOU NEED TO DO?
- Make a note in your email: Business/ designer name via trade account Example: XXX's trade account set up
- Provide shopping list(colors, sizes, special requirements, etc.)
WHAT WE PROVIDE?
- Exclusive discount code based on the amount of your shopping list
- Prepare your list of shipments for you in advance
- Exempt custom charge. Free samples and free swatches for customized color
- 30 days for return and exchange extended to 60 days for free return and exchange
- The regular two-year warranty is extended to five years
- Design drawings provided free of charge
- Free accessories for extension rod extension chain
- Exclusive VIP customer service representative
Introduce
We offer custom service, you can contact us by email (info@olivialamps.com) and tell us your customization requirements. Our designers will try their best to help you realize your ideas. Let everyone can design their favorite lights. And we will make them from our factory and ship them to you by air, no middleman, affordable price.
Customization
1. If you want to custom some special size or color when choose the lights on our website, Please provide us with the following information:
The product link or model number of the product.
The information of the color and size or other you need to customize.
If can, please send us your actual application scenario (for we can give the most suitable design solution to you)
2. Other websites or physical stores' lamps and lanterns. Please provide us with the following information:
The picture or design drawing you have.
Specify base size, material, color, bulb type or others.
If there are any questions, please feel free to contact us：
Email: info@olivialamps.com
Phone：(205) 578-8976
FAQ
Questions About Orders
When you complete your order, we will send you an order confirmation email or order SMS confirmation message to your cell phone. After your order has been successfully processed and shipped, we will update you with your logistics tracking number via email or SMS. We will also update you with the logistics dispatch notification in email and SMS when your goods are about to be delivered.
If I Receive A Broken Product, What Should I Do?
First of all, you don’t need to worry about this problem because most of our products are packed in wooden boxes. Inside the wooden box, we also put cardboard boxes and so on, so our products generally do not appear broken phenomenon. Secondly, there have been many buyers who have placed orders with us and they are satisfied with the products they received, so you don’t have to worry too much. Finally, if there is a problem, we will also give you a timely solution.
Is It Possible To Customize The Size, Color And Specification Of This Product?
Of course you can, we can make the lamps to your satisfaction according to your needs.
We will send you the design drawing and give you confirmation, we will start the production after your confirmation, and we will send you the effect picture after the production is finished, and finally we will send it to you by express.
In stock products, 3-5 days processing time
non-stock products: 7-10 business days;
What Do We Do About Shipping?
The product package size is less than 40 inches, we use express delivery such as DHL, FEDEX, UPS, etc.; the transportation time is generally 7-14 days;
If the package size of the product is larger than 40 inches, we use ocean shipping; the last delivery is by truck or express shipping; the shipping time is usually 4-6 weeks;
In stock products, 3-5 days processing time
non-stock products: 7-10 business days;
Can I Return The Product If I Am Not Satisfied With It?
We are able to return and exchange the products within 30 days.
If there is no problem with the quality, you can just ship the product to us (shipping costs out of your own pocket) and we will deduct our shipping costs; the actual amount of the lamps will be returned immediately;
If there is a problem with the quality, we return it free of charge;
we deal with these issues by providing actual evidence, such as photos, videos, etc.; and by describing the product clearly in writing;
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